Privacy Policy
This policy explains how and why we collect personal information from our customers and individuals who make enquiries with us, how we use it, and the conditions under which we may disclose that information to others. It also explains how we keep your information safe and secure.
Contacting Us
You can contact our customer service team at PRO Dorset Resin LTD at any time to:
Request deletion of any information we hold about you.
Request access to the information we have about you or ask for corrections to your contact details if necessary.
Email: contact@prodorsetresin.co.uk
Phone: +44 1202 737723
Postal Address:
PRO Dorset Resin LTD
270 Ashley Rd
Poole
BH14 9BZ
United Kingdom
What Information We Collect and How We Use It
The personal information we collect may include your name, address, email address, phone number, IP address, and any details you choose to disclose to us regarding your enquiry or project.
We use this information to process contracts, respond to your enquiries, and fulfil our obligations to you as a customer. Specifically, we may use your information to:
Send you communications you have requested that may be of interest to you, such as updates about our services or products.
Process job or employment applications.
Request feedback or invite you to leave a review.
Notify you of any changes to our products or services.
We will never sell or rent your information to third parties.
Third-Party Service Providers Working on Our Behalf
We may pass your information to third-party service providers for the purpose of completing tasks or providing services on our behalf. Information is only shared when absolutely necessary.
All such providers are required by contract to keep your information secure and not use it for their own marketing purposes.
When payments are made, your transactions are processed by our secure third-party payment processor Sagepay, which specialises in the secure online capture and processing of credit/debit card transactions.
Security Precautions
We take appropriate steps throughout our company to ensure all personal data is treated securely.
Information is stored either in our password-protected accounting software (KashFlow) or in a locked filing cabinet accessible only to authorised personnel.
Any credit or debit card details provided are processed securely using an online terminal. Card details are not stored on-site and are not stored through our website.
NO PAYMENT CARD DETAILS ARE KEPT BY US.
Once we receive your information, we make every effort to ensure its security within our systems. Our Data Protection Officer oversees data security procedures.
Advertising Cookies and Pixels
Our selected media partners may place third-party cookies and tracking pixels on our website. These record your visit, the pages you view, and the links you click. We may share anonymised analytics information with third parties for advertising or optimisation purposes.
You can delete these cookies at any time and continue to use our website without restriction.
Facebook Pixel
This cookie is placed by Facebook. It enables PRO Dorset Resin LTD to measure, optimise, and build audiences for advertising campaigns on Facebook. It helps us understand how users move between devices when visiting our website and Facebook, ensuring that our adverts reach people most likely to be interested in our services.
Your Options
You have the right to choose whether or not to receive information from us.
If you do not wish to receive marketing communications, please contact us via:
Email: contact@prodorsetresin.co.uk
Phone: +44 1202 737723
Post: PRO Dorset Resin LTD, 270 Ashley Rd, Poole, BH14 9BZ, United Kingdom
We will never contact you for marketing purposes by email, phone, text, or post if you have previously told us not to.
We also strive to keep your information accurate and up to date.
If your details change, or you wish to be removed from our database, please let us know as soon as possible.
Thank you for trusting PRO Dorset Resin LTD with your personal information.
Your privacy and security are our priority.